Friday, March 17, 2006

Adventures in Customer Service

All I wanted for Christmas was my two front teeth, and a raked hand count towards Party's new tiered bonus.

>>> Dear David,>>>>>>
Thank you for contacting us.>>>>>>
Your first bonus was released to your account on 13-March-2006 at 23:45.>>> Since then you played 315 raked hands. Once you meet the raked hands>>> restriction for the second bonus it will be released to your account.>>>>>>

Thank you for choosing us as your online gaming site!>>>>>>
Lorraine>>>
PartyPoker Customer Care>>> ------------------------------------------------------>>> artyPoker, WPC Productions Limited 711 Europort, Gibraltar


Faith returning to PP's customer service as I get straight answer


--Original Message-->>
From: Drizz>>
Date: 2006-03-15 23:59>>
To: info@partypoker.com>>
Subject: Re: Reply from PartyPoker.com.
[#4799673]>>>>

Thank you Lorraine, sorry to bother you again, but could you update me >> on>> how many raked hands I have towards the 2nd bonus?

Dear David,>>>>

Thank you for contacting us.>>>> For the second bonus, you are required to play raked hands 15 times equal>> to the bonus amount in 3 days from 13-MAR-2006 23:45 to 16-MAR-2006 >> 23:45.>> You are required to play 1500 raked hands within the time mentioned >> above.>>>> The raked hands for the second bonus will be updated by 6:00 AM EST. We>> request you to continue accumulating raked hands for the 2nd and 3rd>> bonus. If you feel that you have met the restriction for the bonus, the>> bonus amount will be credited to your real money account on the following>> day by 4:00 AM EST.>>>> We apologize, as due to few technical difficulties we are not able to >> give>> you the exact number of raked hands played.>>>> If you wish to know the exact raked hands played for the 2nd and the 3rd>> bonus you can contact us anytime after 6:00 AM EST.>>>> Thank you for choosing us as your online gaming site!>>>>

Arti>>
PartyPoker Customer Care>> ------------------------------------------------------>> PartyPoker, WPC Productions Limited, 711 Europort, Gibraltar>>>>

Arti, buddy, please please please forward this to Lorraine. She's got the skill set and the rack to look up those elusive numbers!


--Original Message-->
From: Drizz>
Date: 2006-03-16 18:44>
To: info@partypoker.com>
Subject: Re: Raked Hands [#4799673]>>

Can you now update me on my progress towards the second bonus? Also, how> long I have to achieve it?>>

Thanks!>>

----- Original Message ----- >
From: <info@partypoker.com>>
To: > Drizz
Sent: Thursday, March 16, 2006 7:05 AM>
Subject: Raked Hands [#4799673]>>>>


Dear David,>> Thank you for contacting us.>> We see that bonus of $100 for the code 25TO100MARCH was released to your > real money account on 13-MAR-2006 at 23:45 EST. For the second you are > required to play raked hands 15 times equal to the bonus amount in 3 days > from 13-MAR-2006 23:45 to 16-MAR-2006 23:45. You are required to play 1500 > raked hands within the time mentioned above.>> We request you to continue accumulating raked hands for the 2nd and 3rd > bonus.>> For the third bonus you need to play 20 times the bonus amount in raked > hands within 3 days of receiving the 2nd bonus>> We would like to assure you that the raked hands played by you towards the > bonus are being recorded by our system. If you have played the required > number of raked hands on a particular day the bonus would be credited to > your account by 10am on the following day.>> For example if you finish playing the required number of raked hands by > 23:59 on the 15th, your bonus will be added by 10am on the 16th. However, > if you finish playing the required number of raked hands at 00:01 on the > 16th then your bonus will be added by 10 am on the 17th.>> Thank you for choosing us as your online gaming site!>>

Arti>
PartyPoker Customer Care> ------------------------------------------------------> PartyPoker, WPC Productions Limited, 711 Europort, Gibraltar>>


Arti didn't get the message again, READ THE WORDS AS THEY COME OUT OF MY MOUTH,


RAKED
HAND
COUNT
PLEASE



--Original Message--From: Drizz
Date: 2006-03-17 00:28
To: info@partypoker.com
Subject: Re: Raked Hands [#4799673]

Please read what I am asking...I would like an update on the amount of raked hands I have completed towards the 2nd bonus since there is no way to do so thru "My Account".

Thank you.
David

----- Original Message -----
From: <info@partypoker.com>
To: Drizz
Sent: Friday, March 17, 2006 1:50 AM
Subject: Raked Hands [#4799673]>



Dear David,

Thank you for contacting us.I understand it would be very helpful for you to check how many raked hands you have played and how far you are from the bonus. However, at this point of time, because of few technical constraints, you would not be able to check the details and we would not be able to provide you the exact number. Please do not worry about the raked hands count. There is no problem with the number of raked hands to be played for the second and the third match bonuses and for the updation of hands. The updation might take some time but the hands will surely get updated. Please note that you have 7 days to meet the requirements for the second bonus. Incase you meet the restrictions within 3 days, you would be eligible for the third bonus and you will again have 7 days to meet the requirements.You can continue to play the raked hands and they will be counted towards the second and then the third bonus. The second and third match bonuses would NOT reflect in the bonus account. A direct transaction would be done. Hence, the raked hands played by you after meeting the requirement for the first issued bonus would still count for the second and the third match bonuses. If you have completed playing required raked hands the amount will be directly credited to your real money account.Thank you for choosing us as your online gaming site!

Sagar
PartyPoker Customer Care
PartyPoker, WPC Productions Limited, 711 Europort, Gibraltar


Wasn't Sagar in the video game "Street Fighter"? Maybe he took one too many of Ken's fireballs to the cranial region.

I gave up on asking, but the bonus DID credit this morning. So for those of you how are clearing this bonus keep your own tally on Pokertracker as our fine non-English speaking friends are pulling off a virtual Three Stooges show.

Enjoy your weekend!!

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